By: Jan Kühn, Director at INOVO The logistics behind implementing real-time resolution into the modern, digitised contact centre. The Microsoft Global State of Multichannel Customer Service Report underscored the value of resolving customer issues at speed and the importance of equipping contact centre staff with the right knowledge. This customer […]
Basha Pillay, Modern Platform Business Unit Lead at Altron Karabina The retail environment has come under increasing pressure given both the challenging economic environment and increasingly sophisticated customers who are looking for an integrated digital experience. This requires a rethink on how best to create an enhanced customer experience while […]
The leading workspace solutions provider says the future of the office is both physical & virtual. COVID 19 has seen much of the globe encouraged to work from home where possible. With so many people operating remotely during this pandemic, we are experiencing an unprecedented blend of work and private […]
WHAT ARE THE VARIOUS STAGES OF BREAST CANCER? Information collated by Dr Justus Apffelstaedt, specialist surgeon with an interest in breast, thyroid and parathyroid health as well as soft tissue surgical oncology. From Breastcancer.org Breast Cancer is the most common female cancer in the world, and is often spoken about […]
While reliable connectivity is fundamental, it has to be coupled with interactive learning technology By Jacques du Toit, CEO of Vox As South Africa emerges from its extended national lockdown in a phased approach, educational institutions across the country are faced with a difficult and complex task. There is clearly […]
New Media, the owner of Food24 and Eat Out, today launched a brand-new, fully responsive Food24 website. Built by New Media’s in-house dev agency, Swipe iX, the new site mixes Food24’s 18-year legacy of 15 000 recipes and 7 000 food articles with a beautiful new look and smart tech […]
By Dr Justus Apffelstaedt, specialist surgeon with an interest in breast, thyroid and parathyroid health as well as soft tissue surgical oncology. Although seen as a predominantly female disease, breast cancer affects men too. If you are worried about your breast health, it is important to remember the significance of […]
By Tim Wood, Executive Head of Information Systems and Technology at Vox As South Africa enters the ninth week of the nationwide lockdown, the business focus has shifted from enabling employees to work remotely to now planning for what the new normal is likely to look like. This requires CIOs to […]
By Duncan Luke, CEO of The Social Collective In a time of crisis, such as the current COVID-19 pandemic, people’s willingness to donate money increases significantly, however, the beneficiaries of these donations, such as funds and non-profit organisations (NGOs), are often less than transparent about the tax implications for donors. […]
By: Robert Speed, Vice President for Middle East and Africa at Blackboard Adopting a suitable and robust online learning strategy is key to maintaining academic continuity for institutions of higher learning. The ongoing COVID-19 pandemic is having a profound and indelible effect on all aspects of society, sweeping in disruptive […]
New government regulations issued in terms of the Disaster Management Act, require all South African website owners to provide a link to the Department of Health’s Covid-19 portal on their landing page. There are over 1.3-million domains registered in the .za namespace. Those domains are used to power hundreds of […]
Africa’s leading co-working office space provider boosts local property design talent. 70% of Workshop 17’s suppliers are local. By some estimates South Africa’s cultural and creative industries contribute around R63 billion per year to the economy (approximately 1.7% of total GDP). South African born co-working office space provider Workshop17 believes […]
To mark the 25th anniversary of the renowned Design Indaba Conference, the Nando’s Design Programme, Clout, has honoured the founder of this world-class event, Ravi Naidoo, with an annual residency programme in his name. The announcement of the new Ravi Naidoo Residency for Emerging Creatives was made at the recent […]
