By Moloko Ramashapa
Due to the COVID-19 breakout, many businesses that previously relied on face-to-face interactions have pivoted into operating online. The reality is that now, most companies are having to find ways to function online – and fast. It is now essential to connect and communicate digitally with clients and employees. If you are new to communicating virtually, CWDi, a brand agency specialising in experiences that connect people, has launched an offering of a ‘Digital Wingman’.
A CWDi Digital Wingman is a tech-savvy, service oriented professional whose mission is to take care of the technology techniques and platforms that an organisation needs to connect and communicate effectively in a digital landscape.
“Companies are now having to move their events – from small meetings to bigger conferences into the virtual space. However, this is uncharted territory for many, which is why we at CWDi have developed a solution that will help keep individuals and businesses connected with the help of a friendly wingman at their side,” says Samantha Gabriel, Group Experiences Director at CWDi.
A CWDi Digital Wingman offers support and guidance with webinars and virtual events and meetings, WhatsApp for business and social media planning, design, and management.
The team are highly skilled in a variety of platforms including but not limited to Virtual Event, Zoom, MS Teams, Google Hangouts and WhatsApp for business. We are proud to have a virtual platform – Virtual Event that has been developed to house all content in one place like a venue, sponsor and exhibitor boothes and enables networking lounges for attendees & speakers.
Ideal for small meetings and interactive sessions with two to 50 people, as well as webinars, to large conferences with multiple presenters with 50 to 200 people. A dedicated Digital Wingman assists with scheduling meetings, registration and the RSVP of all attendees. The meetings include polling sessions, a moderate Q & A session, active chat functionality, break away sessions and question upvoting. A recording with all the questions answered is uploaded onto a cloud or a company’s social media platforms.
This is a bespoke and customisable platform, designed around an organisation’s specific event needs. Ideal for conferences, exhibitions, roadshows and networking events hosting 100 or more attendees – allowing these attendees to engage in-platform on interactive sessions, interactive polls, quizzes, competitions, chat rooms as well as discussion lounges, exhibition and sponsor booths. Now a business can host any event remotely, no matter the size.
WhatsApp for Business
A robust business messaging channel for companies to communicate with customers on a platform that they already use and trust. This two-way communication channel with customers uses various types of communication, such as text, image, and video. It allows businesses to share information and updates quickly with real-time private and secure responses to customers, with a designated community manager to field all responses.
Social Media Help
If a business does not already have a social media presence, now is the time to create one. A dedicated Digital Wingman can help you set up chosen platforms, create content, schedule posts, as well as write and design posts. They can also track and report on your cross channel and organic strategy. The Wingman also tracks and reports on cross channel paid and organic strategy as well as monitor and alert clients to comments and DM’s within three hours.
Click here to connect with CWDi for further information about their Digital Wingman support.